Refund Policy

We want you to only pay for something that works for you. Here is how refunds work for Statently credit packs.

Try before you buy

Every visitor gets 3 free conversions before paying. Please use them to confirm the tool works on your statements before buying a pack — that is the best way to avoid needing a refund.

When we'll refund

• The tool doesn't work for your statementand you've used few or no credits: email us and we'll refund the pack in full.
• You were charged in erroror charged twice: we'll refund the duplicate or erroneous charge.

When we can't

• If a pack has been substantially used (most credits spent on successful conversions), it is generally non-refundable, since the service was delivered.
• Note that failed conversions never consume a credit, so you only spend credits on results you received.

How to request a refund

Email support@statently.com with the email address you used at checkout (or your Stripe receipt). We aim to respond within two business days. Statutory consumer rights in your country still apply and are not limited by this policy.